Service Engineer

Job Summary

The Service Engineer schedules and performs on-site installation, servicing, and repair of the company’s products, which consist of complex optical-based electro-mechanical instrumentation used in cell-based life science applications. Works with other departments to troubleshoot system issues and develop new tools to diagnose and resolve issues quickly. Works with Field Applications Specialist to support customers in biological applications of the products.

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Essential Functions

• Install, upgrade, and maintain instrument systems
• Align optical and mechanical systems used for imaging and laser-based manipulations.
• Troubleshoot and repair system problems
• Submit service and problem/troubleshooting reports
• Maintain service database & spare parts inventory
• Work with multi-disciplinary development teams to characterize and validate new products
• Develop and revise SOPs and Service Manuals
• Train Service Personnel covering overseas territories
• Take ownership of issues to satisfy customers by providing assistance and effective problem resolution
• Provide instrumentation support for Field Applications Specialist
• Provide a high level of service to customers, ensuring that installed systems meet or exceed specifications and minimize instrument down time
• Investigate complaints, provide scheduled maintenance and assist customer training
• Work with business development to identify potential customers and/or collaborators

Minimum Job Qualifications/Experience - Requirements

• BS in Electrical/Electronics Engineering, Mechanical Engineering, related degree with experience in the life sciences instrumentation industry
• Minimum of 3 years of field experience in the installation and servicing of life science research instrumentation involving optical and opto-mechanical elements
• Demonstrated experience with excellent customer interaction skills
• Must be highly motivated and have strong problem solving ability
• Must have excellent verbal and written communications skills
• Computer experience and literacy is a must
• Must be able to work independently when in the field
• Strong interest and passion in serving customers

Preferred Job Qualifications/Experience

• Experience with troubleshooting of optical systems and alignment of optical systems.
• Experience with motion control systems, linear actuators, and galvanometers.
• Experience with lasers, alignment of laser systems and troubleshooting of lasers a plus.

Special Working Conditions

• Domestic and some international travel required.  20-40% travel

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